Leaders Know Credibility is Driven by Behavior

For context, let’s review Covey’s Five Waves of Trust.1. Self trust2. Relationship trust3. Organizational trust4. Market trust5. Societal trust This post goes further in depth on the importance of the first wave. The first wave of trust: Self Trust Self Trust, with a focus on inspiring confidence and building credibility, is the foundation of trust. … Read more

Leaders Invest in Trust

I’ve written a lot about the role of “vulnerability-based trust” in cohesive teams. Patrick Lencioni explored the concept of vulnerability-based trust as a critical foundation for teams. Read more about Lencioni’s model here, here, and here. Trust is multi-faceted. Although I adore Patrick Lencioni’s model, there is another way of looking at trust. The concepts … Read more

The “Rules” We Live By

Last week, I gave one of my couples “homework” to complete by their appointment this week. I handed them a piece of paper with a list of fifty or so open-ended questions, and I said, “Ask each other these questions this week and discuss your answers together.” I gave no other instructions. They came to … Read more

Be Mindful of Your Feelings; They Betray You.

Star Wars nerds everywhere are scrolling to the bottom of this post to let me know I got the quote wrong. But, if you give me a few minutes, I will explain. Yes, the quote is wrong in the sense that Obi Wan actually said: However, I’d like to make a case that Obi Wan … Read more

Effective Leaders Pick Up the Phone

You will need a piece of paper or a Post-It note for this blog. On that paper, write down an answer to one of these questions: What is your most troubling current issue? What is one task on your list you keep putting off because you are unsure of how to proceed? What is one … Read more

Effective Leaders Pause to Listen

The essence of servant leadership is to meet the needs of your organization and your people. But arrogance creeps in when you assume you’ve got it figured out. Because you’re the leader. You ought to know. Peter Block calls this type of arrogance a paternalistic view of leadership. Block describes this dynamic as “taking care … Read more

Leaders Change Things Up to Keep Them Front of Mind

Typically applied to human biology and exercise, the Adaptation Principle is the body’s way of adjusting to increased or decreased physical demands to remain in homeostasis. Applied to life circumstances and work, the Adaptation Principle says that when human beings get used to how they operate in the world around them, they stop noticing what … Read more

Leaders are Cautious About Self-Reference

I used to espouse this as a general rule: Successful leaders avoid saying “I,” “me,” and “myself” when offering thoughts and assigning tasks. Using team-oriented “we” language keeps the focus on others instead of the leader. However… I’ve revised my general rule over time (see below) even though the original still has merit. Leaders have … Read more

Humility is Necessary for Leaders

“Humility is the cornerstone of leadership.” –John G. Miller The word “leadership” brings to mind several adjectives: action-oriented, outgoing, visionary, confident, competent, problem-solving, and responsible. However, I would argue the most important quality in a leader is humility. But what is humility and what does it look like? Firstly, let’s start with what humility is … Read more

The Relationship Between Delegation and Role-Modeling

We all know the value of modeling for team members. We also know it’s appropriate to delegate tasks in order to develop others. Here are some thoughts on the relationship between modeling and delegation: Delegated work makes people feel valued, included, and appreciated. When people are empowered at work, you can expect more productivity and … Read more