Leaders Don’t Badger People

When I was a teacher, I learned certain responses annoyed students when they asked clarifying questions: “If you were paying attention, you’d know.” “As I said twelve minutes ago…” “I just told you that.” “It’s in the syllabus. Did you … Read more

Leaders Are Planned, Not Scripted

I get into trouble sometimes. As a presenter, I see this comment once in a while on evaluations: “He didn’t follow the handout.” My response to patterns of critical comments on evaluations is to generally take them to heart and … Read more

Leaders Recognize Burnout and Practice Self-Care

It has been a year since the world turned up side down. Whereas the lockdowns are easing, people are getting vaccinated, and life is beginning to look more like “normal,” we are faced with a hard truth: people are burned … Read more

Leaders Receive Feedback Graciously

“Most feedback is correct and delivered poorly.” A deep-thinking and well-read client, Ryan, said this during a session and it really hit me. It’s simple and important. Most feedback is— Correct Delivered Poorly Have you ever disregarded feedback because it … Read more

A Big Question and Frequent Mistake for Frustrated Leaders

I’ve always loved the coaching flowchart from “Coaching for Improved Work Performance.” When someone you lead has a performance issue, this flowchart will help you pinpoint the problem. But if you want a question to get closer to the truth … Read more

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