Leaders Know Credibility is Driven by Behavior

For context, let’s review Covey’s Five Waves of Trust.1. Self trust2. Relationship trust3. Organizational trust4. Market trust5. Societal trust This post goes further in depth on the importance of the first wave. The first wave of trust: Self Trust Self Trust, with a focus on inspiring confidence and building credibility, is the foundation of trust. … Read more

Behavior, Credibility, and the Wrong Kinds of Trust

I am often guilty of the wrong kind of trust. When I first saw Covey’s matrix (pictured above), I felt some discomfort. My propensity to trust is rather high, and my faith in humanity is so unconditional that my commitment to analysis is low. So, according to the matrix, my high propensity to trust coupled … Read more

Credibility Gaps: Leaders Know the Waves of Trust

Picture the ripple effect of throwing a stone into a calm pond. The waves get larger and cover more surface as they expand. Think of trust-building in this way. Stephen M. R. Covey says, “As trust is manifest in each successive wave, the effect of trust becomes cumulative and exponential.” Below, in order, are the … Read more

Leaders Invest in Trust

I’ve written a lot about the role of “vulnerability-based trust” in cohesive teams. Patrick Lencioni explored the concept of vulnerability-based trust as a critical foundation for teams. Read more about Lencioni’s model here, here, and here. Trust is multi-faceted. Although I adore Patrick Lencioni’s model, there is another way of looking at trust. The concepts … Read more

Leaders Know Positive is Different Than Soft

Some people push back when you ask them to take a positive approach in their leadership. They equate positivity with being nice, but being kind is deeper than empty hype like, “Good job” or “Nice work” or “Super!” You can’t be too kind. But, I agree you can be too soft. There’s a difference between … Read more

Leaders Never Let Up On Engagement

Engagement matters. Gallup quantified this issue by studying employee engagement for 40-plus years. Some of their recent findings include: 34% of employees report active engagement in their jobs. 50% of employees report a lack of engagement in their jobs. 16% of employees report active disengagement. In world-class organizations, the ratio of engaged employees to actively … Read more

Leaders Help Teams Set Vision

Vision is the two-fold ability to:1) Accurately see the current reality of your organization/situation.2) Creatively see the possibilities for the future of your organization/situation. Try this simple activity to make the concept of vision more concrete, actionable, and enduring: Step One: Make 2 lists. Each list will have three items. List #1: List three words … Read more

Effective Leaders Pick Up the Phone

You will need a piece of paper or a Post-It note for this blog. On that paper, write down an answer to one of these questions: What is your most troubling current issue? What is one task on your list you keep putting off because you are unsure of how to proceed? What is one … Read more

Effective Leaders Pause to Listen

The essence of servant leadership is to meet the needs of your organization and your people. But arrogance creeps in when you assume you’ve got it figured out. Because you’re the leader. You ought to know. Peter Block calls this type of arrogance a paternalistic view of leadership. Block describes this dynamic as “taking care … Read more

Leaders Change Things Up to Keep Them Front of Mind

Typically applied to human biology and exercise, the Adaptation Principle is the body’s way of adjusting to increased or decreased physical demands to remain in homeostasis. Applied to life circumstances and work, the Adaptation Principle says that when human beings get used to how they operate in the world around them, they stop noticing what … Read more